Service Delivery Policy (Fulfillment Policy)

 

Last updated: [1-1-2026]

This policy explains how EPLUS delivers services purchased online.

 

1. Delivery method

 

All EPLUS services are delivered digitally and/or through scheduled sessions, which may include:

• Online meetings (Zoom/Google Meet/WhatsApp)

• File delivery via email, Google Drive, or a shared folder

• Publishing to the client’s social accounts (if access is provided)

• On-site filming (when included)

 

2. Typical timelines (unless your agreement says otherwise)

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• Ads setup: “2–5 business days”

• Reels editing: “3–10 business days”

• Branding: “7–21 business days”

• Monthly management/retainers: starts on the agreed start date

Timelines depend on:

• receiving assets on time,

• client feedback and approvals,

• platform review processes.

 

3. Client approvals and delays

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If the client delays feedback/approvals, delivery dates may shift accordingly.

 

4. Revisions

 

Unless specified otherwise:

• includes [1–2] revision rounds per deliverable

• extra revisions are billed

 

5. Delivery confirmation

 

We confirm delivery by:

• sending deliverables to the agreed email/folder, and/or

• confirming publishing/launch, and/or

• providing screenshots/links.

 

6. Support

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For delivery questions or issues: [support@eplusagency.com]