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Refund & Cancellation Policy (Services)​​

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Refund Policy (Service Policy)

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Last updated: 01/01/2026

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At EPLUS, we provide digital and creative services including advertising management, content production, videography, editing, and branding services. Because our services are customized and time-based, this Refund Policy explains when refunds may apply.

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1) Payments & Project Start

Work begins only after:

  • Payment is received (full or deposit), and

  • The client provides required information/assets (brief, brand materials, access, etc.)

2) No Refund for Completed Work

Payments are non-refundable once any of the following has started:

  • Strategy planning or campaign setup

  • Content creation, shooting, or editing

  • Design / branding work

  • Any production or delivery milestone

This is because time, resources, and production costs are already committed.

3) Cancellation Before Work Starts

If a client cancels before EPLUS begins any work, a refund may be issued minus payment gateway fees (if applicable).

4) Cancellation After Work Starts

If a client cancels after work has started:

  • The client must pay for all work completed up to the cancellation date.

  • Any remaining balance (if any) may be refundable only for the undelivered part of the service.

5) Advertising Spend Is Not Refundable

For advertising services:

  • Platform ad spend (Meta/TikTok/Google) is paid by the client directly or billed separately.

  • Once spent on an ad platform, it is not refundable.

6) Revisions & Client Approvals

Unless otherwise stated in the Service Agreement:

  • Each deliverable includes 1–2 rounds of revisions

  • Additional revisions or extra work outside the scope are billed separately

Delays in approvals or feedback can affect the delivery timeline, and do not qualify for refunds.

7) Refund Method & Timing

If a refund is approved, it will be processed using the original payment method. Processing time depends on the payment provider and bank, and may take several business days.

8) Contact

For refund questions, contact us at:
📩 support@eplusagency.com

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