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Terms & Conditions (Terms of Service)

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Last updated: [1/1/2026]

Welcome to EPLUS (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the purchase of our services.

 

1. Company information

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2. Services we provide

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EPLUS provides digital and creative services, which may include:

  • Social media advertising services (strategy, campaign setup, optimization, reporting)

  • Videography/cinematography (shooting, editing, post-production)

  • Short-form content / Reels / TikTok video production

  • Personal branding packages

  • Business branding and content packages

  • Creative consulting and related digital services

Note: Exact scope, deliverables, timelines, revisions, and pricing are defined in the proposal/quotation, invoice, or written agreement (“Service Agreement”) shared with the client.

 

3. Orders, proposals, and approvals

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  • Work starts after (a) receiving the agreed payment (full or deposit) and (b) receiving the needed assets/information from the client.

  • Client must review and approve deliverables within [3] business days. Delays in approvals may shift timelines.

 

4. Pricing and payments

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  • Prices are shown in [EGP] unless stated otherwise.

  • Payments may be processed through payment gateways and/or bank transfer methods offered on our website.

  • For advertising services: ad platform spend (Meta/TikTok/Google) is usually paid by the client directly or billed separately, and is not refundable once spent.

  • If the client requests extra work outside the agreed scope, we will quote it separately (“scope change”).

 

5. Cancellations

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If the client cancels after work begins:

  • The client is responsible for payment for work already completed and any non-recoverable costs.

  • Any refundable amount (if applicable) follows our Refund Policy below.

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6. Revisions policy

 

Unless otherwise stated in your Service Agreement:

  • Each deliverable includes [1–2] revision rounds.

  • Additional revisions are billed separately.

 

7. Client responsibilities

 

The client agrees to:

  • Provide accurate information, brand guidelines, access, and assets needed to perform the service.

  • Ensure they own or have rights to any materials they provide (logos, images, music, footage, etc.).

  • Respond in a timely manner to approvals and questions.

 

8. Intellectual property (IP)

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  • Until full payment is received, all deliverables remain the property of EPLUS.

  • After full payment, the client receives a license to use the final agreed deliverables for their business.

  • Raw project files (project timelines, source files, unused footage) are not included unless explicitly agreed in writing.

 

9. Portfolio usage

 

Unless the client requests confidentiality in writing, EPLUS may display completed work (final content or excerpts) in our portfolio, website, and social media for marketing purposes.

 

10. Third-party platforms

 

Our services may depend on third-party platforms (Meta, TikTok, Google, YouTube, etc.). We are not responsible for:

  • Platform outages, policy decisions, account bans/restrictions

  • Algorithm changes

  • Delays caused by platform review processes

 

11. No guaranteed results

 

Marketing and content performance depends on multiple factors. EPLUS does not guarantee specific outcomes (sales, followers, reach, ROAS) unless explicitly promised in a signed agreement.

 

12. Limitation of liability

 

To the maximum extent permitted by law:

  • EPLUS will not be liable for indirect, incidental, or consequential losses.

  • Our total liability for any claim is limited to the amount paid to EPLUS for the specific service in the last [30] days, except where prohibited by law.

 

13. Governing law

 

These Terms are governed by the laws of Egypt. Disputes will be handled in the competent courts of [Cairo/Giza] unless otherwise required by law.

 

14. Contact

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For questions about these Terms: [support@eplusagency.com]

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