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Privacy Policy

Last updated: 21 July 2026

1. Who We Are

E PLUS / E Plus Agency is a creative, media and creator-marketing agency based in Giza, Egypt. This Privacy Policy explains how we collect, use, store and share personal information through www.eplusagency.com, E Plus Creator Hub, forms, campaigns and related services.

2. Information We Collect Website, enquiry and client information

  • Name, email, phone, WhatsApp number, company, position and contact preferences

  • Service interests, campaign briefs, budgets, objectives, audiences, deadlines and notes

  • Brand assets, content, files, approvals and communications

  • Billing, invoice and payment-reference information; we do not intentionally store full payment-card details

Creator and talent information

  • Name, age confirmation, country, city, contact information and languages

  • Creator name, biography, content categories, experience and availability

  • Social account links, follower ranges, portfolios and previous collaborations

  • Application answers, campaign interests, rates, representation and onboarding information

  • Campaign tasks, submissions, feedback, performance information and payment status

Connected platform information

If a creator chooses to connect TikTok or another supported platform, we may receive the information covered by the permissions shown during authorization, such as an account identifier, display name, avatar, username, profile link, biography, public profile statistics, public videos and public video metadata. The exact information depends on the approved product, scopes and user consent. E Plus does not receive the user's TikTok password through OAuth authorization.

Technical and usage information

  • IP address, browser, device, operating system and approximate location

  • Pages visited, referral source, timestamps, form events and platform logs

  • Cookie, analytics and advertising identifiers where permitted

  • Security, authentication, audit and error logs

3. Why We Use Information

  • Respond to enquiries and prepare proposals

  • Review creator applications and manage onboarding

  • Operate Creator Hub accounts and permissions

  • Create creator profiles and media kits

  • Match creators with relevant campaign criteria

  • Manage briefs, tasks, submissions, approvals, communications and reporting

  • Process payments, invoices and accounting records

  • Protect users, prevent fraud and secure our systems

  • Measure and improve our website, services and campaigns

  • Comply with legal, tax, regulatory and contractual obligations

  • Send marketing only where permitted and provide an opt-out

4. Legal Bases and Consent

Depending on the context and applicable law, we process information with the user's consent, to take steps requested before entering a contract, to perform a contract, to comply with legal obligations, or for legitimate operational interests that do not override the user's rights. Connected-platform information is accessed only after the user completes the platform authorization process. Consent may be withdrawn, but withdrawal does not invalidate lawful processing already completed.

5. How We Share Information

We may share only what is reasonably necessary with:

  • Authorized E Plus employees and contractors

  • Clients and campaign participants where necessary for creator selection and campaign delivery

  • Website, hosting, database, cloud-storage, email, analytics, communications and security providers

  • Payment processors and accounting providers

  • TikTok and other connected platforms as required to complete authorized requests

  • Professional advisers, regulators, courts or authorities where legally required

  • A successor in a lawful business transaction, subject to appropriate protections

We do not sell TikTok user data or personal information. Brands should receive only information permitted for the relevant creator-selection or campaign purpose, with appropriate creator notice or consent where required.

6. International Processing

Some technology providers may process information outside Egypt. Where cross-border processing occurs, E Plus will seek to use appropriate contractual, technical and legal safeguards and obtain required approvals or permits. Because Egyptian cross-border transfer rules may require specific regulatory steps, E Plus must confirm its actual vendor locations and obtain legal advice before launch.

7. Retention

Recommended operational schedule, subject to legal review:

  • General enquiries and unsuccessful applications: up to 24 months after the last interaction

  • Active account and creator-profile information: while active and up to 24 months after closure

  • Connected-platform access tokens: until disconnection, expiry or earlier deletion when no longer required

  • Campaign and contract records: for the campaign and up to 5 years after completion, or longer where legally required

  • Invoices, tax and accounting records: for the period required by Egyptian law

  • Security and audit logs: normally up to 12 months unless required for an investigation

We may retain limited information where necessary for legal claims, fraud prevention, accounting, regulatory compliance or enforcing agreements. Data that is no longer required will be deleted or anonymized where reasonably possible.

8. Security

We use reasonable organizational and technical measures such as access controls, role-based permissions, secure connections, protected secrets, logging and vendor safeguards. No system is completely secure. Users should protect their login information and report suspected unauthorized access.

9. User Choices and Rights

Subject to applicable law, individuals may request access, correction, deletion, restriction, objection, withdrawal of consent or information about processing. Users may also opt out of direct marketing. Identity verification may be required before completing a request.

10. TikTok Disconnection and Deletion

Creators can use available Creator Hub controls to disconnect TikTok or contact support@eplusagency.com. Disconnecting stops future authorized access but does not always delete information already required for campaign, legal or accounting records. Eligible stored TikTok information can be requested for deletion through /data-deletion.

11. Children

The public Creator Program is intended for adults aged 18 or older. We do not knowingly invite children to connect accounts or enter creator contracts through this program. If information from a child is submitted, contact us so we can review and take appropriate action.

12. Cookies and Analytics

We use essential cookies and may use analytics or advertising technologies with the required consent. Details and choices are described in our Cookie Policy. Rejecting non-essential cookies should not block essential website functions.

13. Third-Party Links

Our services may link to third-party platforms. Their processing is governed by their own notices and controls. Users should review those policies before connecting accounts or leaving our website.

14. Changes

We may update this Policy as our services, vendors or legal obligations change. The updated date will be shown above. Where required, we will provide additional notice or request renewed consent.

15. Contact and Complaints

Privacy requests: support@eplusagency.com
E Plus Agency, Giza, Egypt
Phone / WhatsApp: +20 103 003 0474

Individuals may also have the right to complain to the competent Egyptian data protection authority once applicable procedures are available.

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