Refund & Cancellation Policy (Services)​​

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Last updated: 21 July 2026

This Policy applies to E Plus creative, marketing, production, creator and influencer-campaign services. A signed proposal or campaign agreement may contain more specific terms and will control where expressly stated.

1. Before Work Begins

If a client cancels before E Plus begins work or commits third-party costs, an approved refund may be issued less payment-gateway, banking or non-recoverable administrative charges.

2. After Work Begins

Completed work and committed resources are non-refundable. This includes strategy, planning, creator sourcing, campaign setup, production, shooting, editing, design, account setup, coordination and completed milestones.

3. Creator and Influencer Campaigns

After a creator accepts a campaign or E Plus commits creator fees, locations, travel, products, production or other third-party resources, those committed amounts may be non-refundable. If part of a campaign is cancelled, any refund is limited to unperformed and uncommitted work after deducting completed services and non-recoverable costs.

4. Advertising Spend and Platform Costs

Advertising spend, platform charges, payment fees, licensed assets and other third-party costs are non-refundable once charged or used.

5. Client Delays or Failure to Provide Materials

Delays in briefs, products, assets, access, approvals or feedback may shift timelines and do not automatically create a refund right. Extended delays may require rescheduling or additional fees.

6. Creator Cancellation or Replacement

If a selected creator becomes unavailable, E Plus will reasonably seek a replacement, revised schedule or alternative solution. Refund treatment will depend on completed work, committed fees and the applicable campaign agreement.

7. Revisions and Dissatisfaction

Requests within the agreed revision scope will be handled under the applicable agreement. A preference change after approval or work outside scope does not create an automatic refund right.

8. Approved Refunds

Approved refunds are returned through the original method where practical. Timing depends on banks and payment providers. E Plus may request reasonable verification before processing.

9. Contact

Refund and cancellation requests must be submitted in writing to support@eplusagency.com with the project, invoice or campaign reference.